Feedback
URGENT NOTICE: Due to the COVID 19 lockdown all KAL sites are temporally closed, however if you wish to speak to us email our customer service team on contact.centre@kal.org.uk or follow us on social for fitness & wellbeing advice

Published on: Tuesday 17th March 2020

COVID-19 Customer update

Customer update COVID-19 - 06/04/2020

 

We would like to thank all our customers for their continued support during this challenging time for us all.

Following the government’s recent advice all KAL sites are temporally closed.   We are continuing to monitor the situation and as aim to re-open our sites as soon as possible, once it is safe to do so."

 

Our team has been working hard on social media to provide you with a range of wellbeing advice, competitions, fun family activities, home workouts and a range of other on-line material to keep you mentally and physically active at home. Please like our pages if you have not done so already and comment on our page if you would like us to include any other items.

KAL Fitness 

KAL Swim 

KAL Wellbeing 

 

We will continue to freeze all memberships free of charge, however, please find some individual answers below: -

Members- What will happen with my membership?

All Direct Debit memberships will automatically be paused, free of charge, for the duration of the closure. However, we ask that you please do not cancel your Direct Debits as this will stop future access to the centres upon re-opening.  If you have cancelled your direct debit in error, please contact our collection agent DFC on info@debitfinance.co.uk.

 

Upfront memberships will automatically be paused, free of charge, for the duration of the closure. Once we re-open, we will notify you by email of your amended expiry date.

 

What happens in my membership has already been on freeze for 3 months.

Don’t worry these are exceptional circumstances and the Covid 19 freeze will be classed as totally different to our normal freeze terms and conditions. We will continue to freeze your membership whilst our sites are closed.

 

What will happen when you re-open

We will notify all members via email and text message.

 

Aquatic Lessons

All Direct Debits for swimming lessons will automatically be paused for the duration of the closure. You will not be charged for the period we are closed. Please do not cancel your Direct Debit as this will remove your place from your current programme.

Block Bookings Aquatic lessons – If you have already paid for your lessons you will receive a credit for ones that have been cancelled during the closure period.

 

Flexi card holders

For all customer who hold a Flexi card we will automatically extend the expiry date to cover the period of the closure.

 

Party / Group Bookings / Pre- Booked Activities

Can choose to move their booking, or we will issue a credit note to be used within 12months of us re-opening.

 

Should you wish to contact us during the closure period, please email us on contact.centre@kal.org.uk

 

Please keep safe and healthy and our team are looking forward to welcoming you back.

 

KAL Team

© 2013 Kirklees Active Leisure. All rights reserved.